Tillora Text Line

Who texts the number

Only the business’s own team members. The business owner adds each person’s mobile number in Tillora and confirms that the person agreed to text the line and to get its replies. Texts from any other number get one reply saying the line only takes texts from team members, and nothing else.

This number is never used for marketing, and it doesn’t text a business’s clients.

How people opt in

Team members opt in by agreeing with their manager, who records that consent in Tillora when adding their phone number (Settings › Text line › Who can text it), and by sending the first text to the line themselves. Tillora only replies to texts a team member sent.

What the replies look like

Replies only confirm what was saved or ask for a missing detail, like the address. The business owner can also get a text when something needs their review.

Opting out and help

• Reply STOP to stop all texts from the number. Reply START to turn them back on.
• Reply HELP for help, or write to support@tillora.com.
• Message frequency varies with how often you text the line. Message and data rates may apply.

Privacy

Texts and photos are stored in the business’s private Tillora account and are visible only to that business and the team members it gives access to. Mobile information is only used to run the text line.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.

Full privacy policy: tillora.com/privacy · Terms of service: tillora.com/terms

Terms for businesses

• Use the line only for your own business and your own team members, with their agreement.
• No marketing, no texts to clients or the public, and nothing illegal, harmful or misleading.
• Keep the details in your application accurate. Phone carriers verify them.
• Tillora can pause or remove a line that breaks these terms or carrier rules.
• During the beta, Tillora covers the cost of the number. Pricing after the beta will be shown in the app before anything is charged.